Refund Policy

01 General policy

Subscription payments are generally non-refundable except where a refund is required by applicable law. Nothing in this policy limits mandatory consumer rights.

Prithvi-Kalp and Polar may consider a discretionary refund request. Requests are reviewed case by case, and submitting a request does not guarantee a full or partial refund.

02 How to request a refund

You can request a refund using any of these methods:

1. 1

   Open the Polar billing portal from your SynthMock account to find the order and receipt.

2. 2

   Contact SynthMock support with the purchase email and order details.

3. 3

   Contact Polar buyer support if the issue concerns payment processing or an unrecognised charge.

Provide the purchase email address and transaction details so Polar can verify the request. Eligible refunds are returned to the original payment method where possible.

03 Cancellation is different from a refund

Cancelling stops future renewals. Your Pro access continues until the end of the current paid weekly or yearly billing period, and cancellation does not automatically refund a payment that has already been processed.

04 Access after a refund

If a payment is refunded, reversed, or successfully disputed, the related SynthMock Pro entitlement may end when the refund or reversal is confirmed.

05 Consumer rights

Local consumer law may provide additional cancellation, withdrawal, or refund rights. Where those rights apply, they take precedence over this policy.